modmail.net Features
modmail.net is a web platform developed by ScootKit (the team behind SCNX) that provides a clean, formatted interface for viewing ticket transcripts. Instead of downloading plain text files, your team and users can view ticket logs in a modern web layout — complete with message formatting, timestamps, and user avatars.
Features
- View ticket transcripts in a formatted web interface with proper message styling, timestamps, and avatars.
- Share ticket transcripts via a simple link — no file downloads required.
- Automatically upload ticket logs to modmail.net after a ticket is closed.
- Optionally upload message attachments (images, files) to modmail.net for long-term storage.
- Access transcripts from both Modmail and the Ticket System.
Setup
- Visit the modmail.net Features section in your dashboard.
- Configure the available options.
Configuration
| Field | Description |
|---|---|
| Enable modmail.net features | Enables or disables the modmail.net integration for your support bot. When enabled, additional features like log uploading and attachment storage become available. |
| Upload ticket logs to modmail.net | If enabled, ticket transcripts are automatically uploaded to modmail.net after a ticket is closed. Users and team members can then view the logs in a formatted web layout by clicking the button in the log channel message, instead of downloading a plain text file.RequirementOnly available if "Enable modmail.net features" is enabled. |
| Upload attachments to modmail.net | If enabled, message attachments (images, files, etc.) sent in tickets are uploaded to modmail.net for permanent storage. Without this, attachments may become unavailable after Discord's CDN links expire.RequirementOnly available if "Enable modmail.net features" is enabled. |