The world's most advanced Discord Support Bot
Build a world-class support experience for your Discord community. The SCNX Support Bot combines a powerful Modmail system and a flexible Ticket System into one bot — giving you everything you need to manage user requests, collect feedback, and optimize your support workflow.
Whether you're running a small community or a large server with thousands of members, the SCNX Support Bot scales with you. Configure opening hours, set up automated ticket closing, enable AI-powered ticket summaries, and track your team's performance — all from one intuitive dashboard.
Two systems, one bot
| Modmail | Ticket System | |
|---|---|---|
| How it works | Users open tickets by DMing your bot. Messages are relayed between the user's DMs and a private staff channel. | Users open tickets via buttons, dropdown menus, or commands on your server. A private channel is created for each ticket. |
| Best for | Servers that want a private, DM-based support experience. Users don't need to interact in a public channel. | Servers that want a channel-based support flow where everything happens directly on the server. |
| Unique features | Anonymous messages, snippets (quick replies), typing relay, message editing/deletion | Per-topic ticket limits, per-topic required roles, button colors per topic |
Both systems share general features like opening hours, forms, analytics, ticket utilization, estimated wait times, and more. Not sure which is right for you? Check the Feature Comparison.
Key features at a glance
- Ticket Topics — Categorize tickets and route them to the right team automatically. Each topic can have its own category, roles, messages, and even required forms.
- Ticket Claiming — Assign tickets to specific team members to prevent duplicate work. Auto-assign on first response, lock channels before claiming, and more.
- Forms — Collect structured information from users with custom forms and modal dialogs — before or during a ticket.
- Auto-Close & Reminders — Automatically close inactive tickets, send inactivity warnings, and remind team members about unanswered tickets.
- Opening Hours & Holidays — Set per-day opening hours, automatically detect public holidays, and inform users about longer wait times outside business hours.
- Support Feedback — Collect star ratings and custom feedback questions from users after their ticket is closed.
- Analytics Dashboard — Track open tickets, average response time, close time, most active team members, most used topics, and more.
- Estimated Wait Time — Automatically calculate and display estimated wait times based on historical ticket data.
- Ticket Utilization — Monitor ticket capacity with a two-level warning system and inform users when capacity is high.
- AI Ticket Summaries — Get an AI-generated summary of every closed ticket, sent directly to your log channel.
- modmail.net Integration — View ticket transcripts in a clean web interface instead of plain text files.
- Blocklist — Block abusive users from opening tickets, with optional duration and reason.
- Maintenance Mode — Temporarily disable ticket creation while your team is unavailable.
- Custom Branding — Set your own embed footer and image to match your server's identity.
Getting started
- Set up your Support Bot on the SCNX dashboard.
- Configure shared settings in the Bot Configuration.
- Enable Modmail and/or the Ticket System.
- Set up ticket topics, forms, and opening hours.
- Share the Modmail Starter Guide or Ticket System 101 with your team.
Need help?
If you run into any issues, check out our Troubleshooting page or create a ticket on our Discord server.