About the Ticket System
Looking for a starter guide?
For a quick and easy introduction to the ticket system for you and your team members, we recommend our Starter Guide (Ticket System 101).
How does the ticket system work?
The Ticket System creates a private channel on your Discord server for each support request. Users open tickets via buttons, dropdown menus, or slash commands — and your team responds directly in the ticket channel. Each ticket is isolated, organized, and logged automatically.
Key features
- Buttons & dropdown menus: Let users open tickets from a message in any channel — with buttons or dropdowns.
- Ticket topics: Route tickets to the right team, category, and channel based on the selected topic.
- Ticket claiming: Assign tickets to specific team members. Lock channels until claimed, hide unclaimed tickets, and more.
- Forms: Require users to fill out a form before creating a ticket. Lock the channel until the form is submitted.
- Per-topic limits: Set how many tickets a user can have open per topic — in addition to the global limit.
- Auto-close & reminders: Automatically close tickets after inactivity, send warnings, and remind team members about unanswered tickets.
- Support feedback: Collect star ratings and custom feedback from users after tickets are closed.
- Opening hours & holidays: Configure when your team is available. Automatically detect holidays.
- Analytics: Track response times, close times, active team members, and more — on the dashboard or with
/analytics. - And much more: Ticket hold, additional members, statistics channels, AI summaries, estimated wait times, and maintenance mode.
Getting started
- Enable the Ticket System in the configuration.
- Set up your ticket category, log channel, and team member roles.
- Create ticket topics and set up ticket opening messages.
- Share the Starter Guide with your team so they know how to use the Ticket System.