📄️ About Modmail
Everything you need to know about the SCNX Support-Bot Modmail system.
📄️ Starter Guide
Complete starter guide for your Discord Modmail system — learn how to create, claim, respond to, and close tickets with your team.
📄️ Configuration
Configure your Discord Modmail system — ticket categories, closing options, close reasons, archiving, reminders, hold, and advanced messaging.
📄️ Ticket Topics
Categorize Modmail tickets with topics, route them to specific teams, require forms, and customize messages per topic.
📄️ Ticket Claiming
Assign Modmail tickets to team members, auto-assign on first response, and control visibility of claimed tickets.
📄️ Support Feedback
Collect star ratings and custom feedback from users after Modmail tickets are closed — with optional anonymization.