Forum Support Commands & Buttons

Your team works the queue in two ways: with the buttons the bot posts (in the queue panel and in each thread) and with the /forum slash commands. Everything does the same job - use whichever is handier.

Commands and staff buttons only work for members with one of your configured staff member roles. The /forum commands are only visible while Forum Support is enabled.

Understand the documentation

In these docs, name:<Type> is an option of a slash-command with name name and the type Type. Options that not required, are described as [name:<Type>]. If the action of a command is vastly different between required and not-required options, we might list them separately.

Examples

• /moderate ban user:<Member>: This command (/moderate ban) has an required option with the name "user" that only accepts one member as a value.
• /moderate ban victim:<Member> reason:<Text>: This command (/moderate ban) has an required option with the name "victim" that only accepts one member as a value and another required option with the name "reason" that accepts any text as an value.
• /moderate ban victim:<Member> reason:<Text> [proof:<Attachment>]: This command (/moderate ban) has an required option with the name "victim" that only accepts one member as a value, another required option with the name "reason" that accepts any text as an value and a not-required option with the name "proof" which allows one attachment as its value.

Slash commands

Command	What it does
/forum next	Claims the next available thread in the queue and assigns it to you - the quickest way to pick up work.
/forum step-away	Hands the thread you're currently in back to the queue so another team member can take over. Use it when you can't continue.
/forum my-assignments	Lists the threads currently assigned to you, so you can keep track of what's on your plate.
/forum close	Closes the current thread (marks it solved, applies the solved tag if configured, and runs the close steps).

Buttons

In the staff queue panel

The queue panel lives in your staff queue panel channel and updates itself as the queue changes. It groups threads into Unclaimed, In progress, and Handed back.

Button	What it does
Assign me	Claims the next unclaimed thread and assigns it to you.
Claim	Claims a specific thread.
My assignments	Shows the threads currently assigned to you.
Step away	Returns your current thread to the queue.

In a thread

Button	Who sees it	What it does
Mark as solved	Asker & staff	Closes the thread as solved. The person who opened the thread can resolve it themselves once they're happy, and staff can close it any time.
Yes, solved	Asker (AI flow)	Shown after an AI answer - confirms it helped and closes the thread. Only the person who opened the thread can use it.
No, I need a human	Asker (AI flow)	Shown after an AI answer - hands the thread to your team. Only the person who opened the thread can use it.

A typical workflow

1. A new thread appears in the queue panel (and optionally pings your team).
2. A staff member clicks Assign me or runs /forum next to pick it up.
3. They help the member in the thread. If something comes up, Step away / /forum step-away returns it to the queue.
4. When it's resolved, anyone clicks Mark as solved or a staff member runs /forum close.
5. The thread is tagged solved and closed, the member can be asked for feedback, and a summary + transcript can be posted to your log channel.

tip

Prefer to keep an eye on your own workload? /forum my-assignments (or the My assignments button) always shows exactly what's assigned to you.